Latest Trustpilot reviews for Benton
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28 days ago
V professional designers
Great kitchens and wardrobes!
DAMIAN BELL
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a month ago
Excellent kitchen.
Had many kitchen quotes. But none beat Howdens, Benton. Great quality, big choice and excellent appliances. (Their brand) But I want to mention Natalie Burns who advised me and designed the kitchen. Her knowledge is outstanding, she was patient and answered all my questions and queries. She made me feel comfortable, reassured and not pressured like some places. Natalie talked me through every step and suggested details no one else ever had. Most importantly she was not condescending and did 2 house visits to measure, check details and fit. Suggested a outstanding fitter... Allen Brown. Thank you Natalie!
Sarah L.
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2 months ago
Quick service
Quick service, knowledgeable staff, good mix of stock held at the branch.
Colin Knox
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2 months ago
Five star service from start to finish
We have had amazing service from Howdens. Natalie has been fantastic in designing and planning our kitchen. The units and appliances are of a very high quality and have transformed our old dated kitchen. All the trades involved have been brilliant. John and Tom have kept me entertained for the last week or two. Basically a 5* service from start to finish
Norma Tindle
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2 months ago
Amazing customer service by Adam
Amazing customer service by Adam, designed our kitchen which fitted perfectly! Kitchen looks amazing and the kitchen was at a very reasonable price.
Dean
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2 months ago
Just very good service and a great deal.
Just very good service and a great deal.
Collie Garden Maintenance
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2 months ago
Went to howdens for my kitchen and was…
Went to howdens for my kitchen and was dealt with by Natalie from start to finish I have never felt more at ease with my design and choices. Natalie was amazing on hand For questions and choice changes 24/7 she really did go above and beyond to get it exactly how we wanted it. Couldn’t recommend them enough Thankyou.
Kaley Hopkins
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2 months ago
Adam ⭐️⭐️⭐️⭐️⭐️
Adam (Benton) is the go to guy for kitchens or in fact anything you might need help with at Howdens. He always provides a top class service and nothing is ever a bother, never known someone so easy to work with. Adam has an exceptional eye for detail and brings a wealth of experience. I would highly recommend! In fact after my first experience I had no doubt about enlisting Adams help again more recently for my utility. Thanks Adam, always appreciated!
Carla
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2 months ago
Absolutely brilliant service
Absolutely brilliant service from planning to fitting. Adam’s designs were brilliant and he really caught our vision with attention to detail. Beautiful design to a beautiful kitchen. Thank you!
Chivers
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2 months ago
Always had nothing but professional and…
Always had nothing but professional and brilliant service from howdons benton .Adam has always offered excellent service and will continue to use them for my projects.
Simon
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2 months ago
Howdens' Complete Failure in Design, Customer Service, and Accountability
My experience with Howdens, particularly the Benton branch in the North East, has been nothing short of catastrophic. While the branch manager tried to mediate, it became clear that his efforts were severely limited by the constraints imposed by the head office's lack of urgency and disinterest in customer satisfaction. Waiting three weeks for a response to urgent emails regarding significant design flaws is unacceptable, especially when the response dismisses the severity of the issue. The company's stance, as reiterated by Louise from customer service, is a testament to Howdens' unwillingness to acknowledge the gravity of their mistakes. Their claim that the design service is "complimentary" and "for illustrative purposes only" is not only misleading but also contradictory to the promises made on their website about their bespoke design service. This disclaimer, hidden in the fine print of the planning documentation, serves as a convenient escape route for Howdens, shifting the blame onto customers and competent fitters for not catching their design failures. The offered resolution — sending a designer to propose adjustments, replacing drawers, and offering a mere £100 for the inconvenience on a project that cost £3,300 — is laughably inadequate. These gestures do not compensate for the fundamental design flaws that rendered the bedroom furniture unfit for purpose, with clothes unable to hang properly and drawers that could not open. Howdens' insistence on washing their hands of any responsibility by referring me back to the contracted tradesperson, in line with their Terms and Conditions of Trade, is indicative of their lack of accountability. Their readiness to abandon customers post-purchase, especially after delivering a subpar design that significantly impacts the usability of a space, is appalling. This entire ordeal has exposed Howdens' failure to provide not only a competent design service but also adequate customer support. Their approach to handling legitimate complaints and concerns highlights a systemic issue within the company, prioritising policy and procedure over customer satisfaction and quality service. The Benton branch's limited ability to effect change and the head office's dismissive attitude have solidified my decision to never engage with Howdens for any future projects. This experience has been a stark reminder of the importance of choosing a company that values its customers and stands behind the quality of its service and products. Edit This exemplifies substandard customer service, and in light of the inadequate compensation offer of £100 and unsatisfactory response, I will pursue legal action."
Carl Birkenshaw
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3 months ago
Great quality materials to work with
Great quality materials to work with
Daniel
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4 months ago
Effortless when ordering anything…
Effortless when ordering anything really friendly staff
Mr N Gray
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5 months ago
Knowledgeable staff and great service
Knowledgeable staff and great service
Mr Larsen
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5 months ago
Benton
Benton - Chris Could not be happier with my kitchen. From start to finish the service, advice and help was great. The samples in store are brilliant and so are the design facilities. The invoice was easy to understand. Any issues or queries were answered and resolved quickly. The help after I had purchased was great too. Chris was my designer, I have and will continue to recommend him, he is brilliant. I changed features a few times and he met what I wanted each time and his suggestions were great.
Emma G