Latest Trustpilot reviews for Stevenage
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11 days ago
Very good selection of materials and…
Very good selection of materials and very helpful staff
customer
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2 months ago
The staff not the prices ! 🤣
The staff not the prices ! 🤣
Ricky Seaman
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3 months ago
A comedy of errors
Design issues, faulty kitchen worktops, damaged units, poor communication and a week more than expected! Issues started with the design, as soon as my builder saw the kitchen plans in situ, they pointed out that 2 of the kitchen tops would be too narrow and would need replacing. The remaining laminate kitchen worktop (the one we actually needed), had serious quality issues with a noticeable and rough edge from glue that had dried after seeping through the edges (22mm calacatta). This meant all new worktops which would take a while! I had to pickup a new unit from another branch after we unpacked one to find it damaged. The first replacement was also damaged (luckily I unpacked this one before leaving the carpark to get it replaced again). I had to organise the delivery of a replacement cabinet door which again was found to be damaged (warped). The luxury LVT flooring from Howdens also had cracked corners when it was unpacked. Subsequently, the kitchen was delayed a further week as my builder had to wait longer for new worktops to be delivered. With some chasing we were promised that the new worktops had arrived on the Friday and would be delivered first thing the following Monday. Monday morning came and went! I chased the Stevenage team around midday to be told they hadn't even arrived at the depot. After some frustration from me, they later called again to say they had found them and they would now be delivered later that day. On a kinder note, our main contact Jack was very helpful when we were able to speak to him and he did try to resolve issues as best he could. Just not the best of experiences and one that ended up taking longer and becoming more expensive with the added time for the contractor to put things right. I would have liked Howdens to have acknowledged the issues faced and their overall impact. UPDATE: absolutely no acknowledgement!
Chris
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4 months ago
Great staff
Great staff, customer service and good prices
Jonathan Hart
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4 months ago
Staff are very friendly and helpful
Staff are very friendly and helpful, most products of good quality
Andy Hickford
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4 months ago
Friendly helpful staff
Friendly helpful staff
Ian
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5 months ago
Always great
Always great
M Hamblin
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6 months ago
Excellent service
Excellent service. Alice from your Stevenage Branch has been extremely helpful.
B Smith
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7 months ago
All of the operatives at Stevenage…
All of the operatives at Stevenage Howdens are very helpful
Aaron Maulguet
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9 months ago
My son needed some skirting and…
My son needed some skirting and architrave for his house that he was having refurbished. All that he required was available at Stevenage Howdens
Mr STEPHEN P BATTEN
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10 months ago
Excellent service
Excellent service, great deals, great value, always happy to help,
JAYS CARPENTRY
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a year ago
Great service
Great service
MARTIN HUGHES CARPENTRY & JOIN
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a year ago
Always very helpful
Always very helpful
Banana Uk Media
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a year ago
Alex was very helpful and now his…
Alex was very helpful and now his products he is selling Kevin did me a kitchen plan and quote very quickly and was very understanding of my sketch
Stephen Moreland
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a year ago
Excellent service ,
Excellent service ,
PAUL HOGAN