Howdens - Fraserburgh

5 months ago

Fantastic team in the Fraserburgh Branch

Fantastic team in the Fraserburgh Branch. All very helpful and knowledgable.

John

5 months ago

Great service.

Friendly knowledgeable staff helped with my order, keen prices, satisfied customer.

customer

8 months ago

Currently having a terrible experience…

** Update they are now saying they will send a representative to clean one of the doors, they will be cleaning every single door to a suitable standard, which they won't be able to do** Currently having a terrible experience with Howdens. We have a super matt marine blue kitchen which isn't fit for purpose. My husband and myself visited the Fraserburgh branch recently to discuss our dissatisfaction with our recently purchased Super Matt Kitchen. A lady at the branch cleaned the cupboard door that we took with us, it didn't look much better even when using the products that Howden's recommend. It was clear that they have issues with these particular cupboard doors. They have now escalated this matter to the customer care team. I was told it had been escalated to the depot almost 2 weeks ago. I am still waiting for an update despite making numerous phone calls which are not returned. The kitchen cupboards look no better after cleaning with products recommended by Howdens. They just have different marks on them. The products remove finger marks, but just leave new marks. They are streaky and have lines all over them. We have literally tried everything that they have recommended. I have challenged the customer care team to come to our home and show us how to clean the cupboards, they won't because they can't. It is impossible to clean them, they are now becoming more of a gloss front than a matt with all the rubbing and polishing. We feel this kitchen is not 'fit for purpose'. We want our kitchen to look as good as it did when it was first purchased. It is impossible to clean the kitchen to a satisfactory standard even when using the products that Howden's recommend. This situation is intolerable and in fact quite depressing, this situation is causing anxiety and stress as much time is spend trying to get the cupboards to a satisfactory standard, which is impossible. The kitchen is an embarrassment, we have to even tell guests that they must not touch the cupboards which is quite ridiculous. We are now looking into taking legal action to sort this out as it's just not acceptable. No doubt the response to this review is "we are sorry you are having problems, we are investigating this" to then ignore us.

A Duncan

a year ago

Great helpful staff

Great helpful staff, great service. Quality stock, with most items u would expect in stock, or available next day. Walked in they asked if I wanted an account, gave me a form and next day it was handed back, within less than an hour my account was open, any questions are answered in a polite helpful manner.

Scott Duthie

a year ago

Friendly and helpful staff

Friendly and helpful staff

customer

a year ago

Bathroom panels not waterproof and…

Bathroom panels not waterproof and require replacing about every two years. Local manager unhelpful in the extreme.

Jeannie Henderson

a year ago

Kev at Fraserburgh was fantastic and…

Kev at Fraserburgh was fantastic and ensured my order was sorted and delivered promptly.

The Plaster King

a year ago

As always great staff

As always great staff, competitive prices and fast delivery.

Gordon

a year ago

Amazing Staff, Very helpful..

All staff at the FRASERBURGH branch have been absolutely amazing. So helpful, we honestly couldn't have asked for better.

Gordon

a year ago

Very good selection and fast service

Very good selection and fast service

Martin Jack

a year ago

Always greeted with a smile and polite…

Always greeted with a smile and polite conversation. Treated as a customer and thats why they get the sale.

Keneth harper

2 years ago

Always a good experience at Howdens…

Always a good experience at Howdens very experienced staff always looking out for you

John Sim

2 years ago

Howdens Fraserburgh provided a great service!

Howdens Fraserburgh provided a great service. Basically made sure i would buy from them rather than go to another supplier! Very competitive

Zander Barron

2 years ago

Excellent

Excellent service from a friendly and helpful team.

JamieBrophy

2 years ago

Excellent friendly service and great…

Excellent friendly service and great deal on oven

Arlene