Howdens - Llanishen

6 days ago

Appalled

Absolutely appalled at the customer service/complaints department. Passed onto these by Llanishen Store. Following me ringing them I was assured they would ring back within 48 hrs- they didn't!! Email a week later saying they couldnt help despite me having a further issue with floor. The top layer is peeling off leaving black marks - thus issue has been completely ignored! If I could give no stars I would! 2 months of back and forth and then an email which says they can't help. After spending over £1000 I don't know why they think I will accept a poor quality product.

Darren, Cardiff

12 days ago

After Sales/customer service

After 2-3 months of trying to reach a resolution with the Llanishen Store. I have been passed to customer service - was given a number to ring which i did but they couldnt help. I was told that someone from complaints would ring me within 48hrs. I am still waiting! Purchased a floor last June and have had nothing but trouble since I noticed it cracking in several places. It is now peeling. Something is clearly not right but no-one seems to want to help. Flooring has a long guarantee but no offer of refund or replacement. Very disappointed. Automated response on trustpilot..still had no one contact me!😡

Darren, Cardiff

17 days ago

Guy who served me was excellent

Guy who served me was excellent. Then the yard boys were very quick to serve me and helped me load the van.

AJ RICKETTS

24 days ago

Poor aftersales - faulty product

After having a floor fitted through my hallway and kitchen we noticed a small crack after a few months. A couple of months later again the crack and got significantly worse and more and appeared. The fitter assured us it was an issue with the product. An Howden inspector said it was due to the fitting specifically an unlevel floor- by about 2-3mm. Since this I have noticed the floor is cracked following the inspection where it was lifted to view the base the floor was laid on and the top level of the flooring is peeling. I have had the flooring for less than a year at a cost of over £1200. Getting nowhere with correspondence with the Llanishen Store. UPDATE: in light of the floor now peeling, a new reported problem, it looks like the store are starting the process again except this time I am expected to pay for an independent inspector (around £1000)! This still wouldn't guarantee me a replacement floor or my money back as there is another process! This could of easily been resolved when the first issue, several cracks, were reported. Now I feel my only option is to rip up the floor and head to Llanishen Howdens. Left hanging in an impossible position while I wait for the latest response!

Darren, Cardiff

a month ago

Great service from Michelle and the…

Great service from Michelle and the team at the Howdens branch Llanishen Cardiff, they are always helpful and supportive. We highly recommend for all your kitchen / doors / flooring needs.

MON PROPERTY SERVICES LTD

a month ago

A big thanks to howdens in llanishen on…

A big thanks to howdens in llanishen on my recent new build project who provided all the joinery items including the kitchen . A special thanks to chloe and the team who really looked after me from design stage to completion , the end result is fantastic ! I'm also grateful for the post completion site visit by chloe to look at the final finish and all the questions asked by chloe were in relation to...could they have done anything different to improve the service . Quite often with large companies the aftercare service provided is a reaction to a problem , but with howdens it is proactive . Very very happy . Project 17 construction ltd

Dan Cook

3 months ago

Easy way to buy a quality kitchen

The kitchen designer was great and helped in finalising the right style i wanted. Always easy to use Howdens with no added pressure.

Stuart Rookes

4 months ago

First time visiting Cardiff Leckwith…

First time visiting Cardiff Leckwith branch, friendly and efficient staff plus usual value for money.

customer

5 months ago

Chloe came and measured up for new…

Chloe came and measured up for new cupboard doors. She was very helpful, pleasant and professional. She also advised on what to choose without being pushy.

Mr. Raymond Hobson

5 months ago

6 paneb glass doors

Excellent service by all staff as usual

ADRIAN MCGRATH

7 months ago

Very quick and efficient would…

Very quick and efficient would definitely recommend and Amanda on sales was fantastic and so helpful.. 🤩

scott williams

8 months ago

Supplied the wrong size pantry but was…

Supplied the wrong size pantry but was exchanged ,and had to wait for the correct size doors then had to change as the doors were the wrong colour wait a few days and now we think all in order.The staff were great I should know I met them a few times.All Good and thank you. Half way through fitting the kitchen watch this space😃😃😃😃

SUPERIOR SIGNS WALES LTD

9 months ago

Bought preprimed skirting got it home…

Bought preprimed skirting got it home to find it stuck together. When it’s forced apart the surface is ruined. Had to have a heated discussion to try and get it replaced as I was told that I had painted it. I said no it comes pre painted. OH. Ok let’s get that replace oh that will be another 7 days before we can get the materials I thought they were next day order. ?

Martin Crowley

11 months ago

Goood advice friendly staff a pleasure…

Goood advice friendly staff a pleasure to work with

SUPERIOR SIGNS WALES LTD

a year ago

Great customer service

Great customer service

GRAEME PRANCE KITCHEN & BATHRO