Howdens - Yaxley

22 days ago

Yaxley depot - excellent service

Great communication with their Yaxley depot. There was a delay to the delivery, but they knew the urgency and Dominic, branch manager, organised an extra van to deliver the products, and at every stage phoned to let me know. Great service and will definitely use again

DOMINIC

a month ago

The staff are always pleasant

The staff are always pleasant

Richard Rist

a month ago

Great service as always

Great service as always

Mrs C

4 months ago

Fantastic experience with the team at…

Fantastic experience with the team at Yaxley. Dominic and Amelia were superb throughout. very knowledgeable and went out of their way to help us and answer the never ending amount of questions. Will be recommending to anyone looking to upgrade their kitchen. 5*.

Joe Canty

5 months ago

Delivery Disaster

Overall I was pleased with the initial service, however as I paid for delivery, I didn't expect to be unloading all the kitchen worktops and built up kitchen units myself. 2 delivery men came but 1 of them was unable to to lift anything and therefore it was impossible for 1 person to lift and carry 3 metre worktops by themselves and all the other large built up units etc. The delivery man actually said 'I'm not sure what I would have done if you didn't help me' Surely this should have been reviewed and planned for before the delivery date.....

Mosh Alibhai

8 months ago

Friendly people

Friendly people

Richard Rist

8 months ago

Good service

Very good service and very friendly people

D J HANDYMAN

10 months ago

Outstanding Service and Excellent Kitchen from Howden’s Yaxley

I recently had a kitchen supplied by Howden’s Kitchens, and I couldn't be happier with the result. Amelia was absolutely fantastic – a really, really good kitchen planner. She was incredibly accommodating and had lots of very good ideas that transformed my kitchen into exactly what I wanted. Her attention to detail and creative solutions were top-notch. I also want to give a special mention to Larri the assistant manager at the Yaxley branch. She was so helpful, and nothing was ever a problem for her. Her support and willingness to assist made the whole process smooth and stress-free. I highly recommend the yaxley branch of Howden’s Kitchens for their excellent service and dedication to customer satisfaction. Thank you, Amelia and Larri for making my kitchen renovation such a positive experience!

Mrs Debbie Ford

a year ago

We deserve better!

I am greatly disappointed with my recent experience at Howdens Yaxley. Previously, I had a positive impression of this store, but since the departure of the previous manager, the quality of service has significantly declined. Additionally, I have experienced multiple issues with missing items in a previous kitchen order, resulting in financial loss for myself. I was offered “petrol money” which I never received as I had to go and collect multiple items, multiple times as more missing or incorrect items were found as the project went on. What is more annoying is the snide comments and remarks are made like “you can’t fit kitchens” which are unnecessary and ill fitting. When the issue was not with my services but the lack of quality control from the store itself. I’ve also been ripped off. One time I was offered 4 items for £20. The next day I was in line and another customer was offer 3 for £10. It’s clear there’s a lack of fair treatment to customers. I was also charged more for a worktop than what it was on the website. I had to call up and be credited. It’s just poor and unprofessional. An attempt was made to fob me off with a lesser item than the drill I requested that I had earned through loyalty points. One time, I was offered a free saw as it wouldn’t fit on the display, I said yes, only to be met with “actually it does fit, so now you can’t have it”. During my most recent visit to the store, (I recently requested a location transfer due to my recent move) The new “assistant manager” who has been consistently friendly in the past year, displayed rude and unprofessional behaviour. She normally greets me with a smile and “Hey trouble”. Today, failed to acknowledge me when she was requested by the manager to count cash I had just handed over. Not even a “Hello” or “Good morning”. It was only yesterday I sent well wishes and congratulations to be passed on by her colleague upon learning about her recent promotion. It’s ironic that only a few weeks ago, her boss was a “c**t to work for”. That’s a direct quote. I immediately attempted to address my concerns by contacting the local representative but have not received a response. This consistent lack of professionalism has greatly upset me, prompting me to share my experience here on Trustpilot. It is unacceptable and disgraceful behaviour for customers to be treated in such a disrespectful, unfair, and unprofessional manner across the whole store. It would appear the lads in the warehouse and the kitchen designer are the only members of the team left with any level of decency, respect, and professionalism.

Nikolai Miller

a year ago

Larris was a Fantatic - Highly Recommend this Branch

Contacted Yaxley Centre regarding a new Kitchen and dealt with Larrisa, who was very helpful and assisted the who process. Would highly recommend working with her. Will definitely deal with them again

Paul Denman

a year ago

Howdens in Yaxley, Peterborough

We used Howdens in Yaxley, Peterborough, for our new kitchen recently. They couldn’t have been more helpful, whether it was discussing the design and colour, coming to measure up or helping with queries. The kitchen fitters that they recommended were good and the one we chose did an excellent job. We had one small problem with a dishwasher door that was damaged in transit and they got it replaced immediately. I would use them again in the future and highly recommend them.

CS

a year ago

Amazing

howdens at yaxley were unreal from start to finish the service of Sam and the team were second to none one of the best companies iv ever delt with .from the planing to the delivery and the price of the kitchen and the quality of the kitchen was brilliant so so happy thank you so much 😀

Darren

a year ago

Very easy to deal with

Very easy to deal with, not pushy and always helpful

Nicholas Rance

a year ago

Very friendly people and nothing is too…

Very friendly people and nothing is too hard for them

Richard Rist

a year ago

Excellent friendly ans professional…

Excellent friendly ans professional service as always.

STEVE