Cookie Policy

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This Cookie Notice explains how we use “cookies” and similar technologies (such as “web beacons,” “pixels” or “tags”) on the Howdens website at www.howdens.com (“Site”), on the Howdens mobile application (“App”) and in our emails. It is designed to assist you in making informed decisions when using our Site, our App and interacting with our communications. Please take a moment to read and understand this Cookie Notice. This Cookie Notice should also be read in conjunction with our Privacy Notice , which explains how we process your personal data. You can manage your cookie preferences here.

Cookies are small text files or pieces of code that are placed on your computer or other device by websites and apps that you use, if you agree. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.

When you visit a website or use a mobile application, a computer asks your computer or mobile device for permission to store this file on your computer or mobile device and access information from it. Information gathered through cookies and similar technologies (such as web “beacons”, “pixels” or “tags”) may include the date and time of visits and how you are using the particular website or mobile application.

We may track your activity on our App through Software Development Kits (“SDKs”), which are blocks of code embedded in our App. SDKs help us and our partners understand how you interact with our App and to collect certain information about the device and network you use to access our App. We use Firebase SDKs to analyse App use and to help debug crashes. We use Facebook SDKs to track install events in order to measure the effectiveness of our advertising on Facebook.

We use Google Analytics to help debug crashes and analyse activity across our Site and App to help us understand Site and App traffic patterns and measure the effectiveness and success of our Site and App functionality, advertising campaigns, and other offerings on our Site and App. We may match the data we capture through cookies with data we already hold about you to better understand you. This helps us to continually improve the relevance of our promotional communications, your online experience and our products and services. Data passed to Google Analytics is anonymous. You can also find out about other Google Analytics functions below.

We may use cookies to identify your device to help us to ensure that your device has been verified by us (for example if you are an end user leaving a product review). We may also use cookies to allow us to pre-populate forms on our Site using information you previously provided via our forms on our Site.

For the purposes of the remainder of this Cookie Notice, we refer to cookies and the other technologies described above as “cookies”.

We use first and third party cookies. First party cookies are cookies placed by us. Third party cookies are placed by third parties. Information collected by third party cookies will be shared with the relevant third party. Please refer to the relevant third party website operator’s privacy notice for more information about how they may use such information.

All cookies have expiration dates that determine how long they stay in your browser. The lifespan of a cookie depends on its purpose and how you interact with it.
Session Cookies – these are temporary cookies that are placed when you start your browsing session and expire (and are automatically erased) whenever you close your browser.
Persistent Cookies – these have expiration dates that vary from cookie to cookie, depending on their individual nature, and will stay in your browser (even after you close your browser) until they expire, or until you manually delete them.

Essential Cookies – We do not need your consent to store and access essential (or “strictly necessary”) cookies on your device, although you can still delete them (see “Refusing, blocking and deleting cookies” below).
Non-essential Cookies – We may only store and access non-essential cookies on your device with your permission. You are not obliged to give consent to our use of non-essential cookies. Further, if you give your consent and then change your mind you can block or delete them (see “Refusing, blocking and deleting cookies” below).

There are various ways that you can manage your cookie preferences, but in order to use some parts of our Site you will need to allow certain essential or functional cookies. If you block or subsequently delete those cookies, some aspects of our Site may not work as intended and you may not be able to access all or part of our Site.

Your options for managing your cookie preferences are set out below:

Through the Cookie Preference Centre on our Site

When you access our Site, we will ask you to provide consent for our use of non-essential cookies. We may repeat this request on subsequent visits to our Site, for example if you delete cookies from your browser or we need to request new consents from you. When we seek your consent, you will either be able to provide consent for all non-essential cookies that we would like to use, or you can tailor your cookie preferences (provide consent for some but not all non-essential cookies) using our Preference Centre . You can also change your preferences and/or withdraw consent at any time by visiting our Preference Centre . Just as a reminder, where cookies are essential to the operation of our Site, we can use these without your consent and they cannot be managed using our Preference Centre .

Using your browser settings or other tools

You can block the use of cookies generally (not just in respect of our Site) by activating the relevant settings in your browser. For more information on cookie management and blocking or deleting cookies for a wide variety of browsers, visit All About Cookies .

Further, if you do not want to be tracked by Google Analytics, you can install the Google Analytics opt-out browser add-on (but this will only work on certain browsers). For further information on Google Analytics and its use of cookies, please consult the Google Analytics Cookie Notice, which you can find on Google’s website.

Separately to our use of Google Analytics cookies, when you access the Site via Google applications such as Google Chrome, Google may collect user information for the purpose of Google serving personalised advertising across your devices. Google is able to place these advertising cookies on the devices used by visitors to the Site because we use Google services to run the Site. However, these cookies are dropped for Google’s own purposes and as such we do not have any control over how or when they are dropped. You will need to opt out of receiving these cookies via your Google settings. You can find further information about these cookies on Google’s website, by visiting https://policies.google.com/technologies/cookies?hl=en-US#types-of-cookies. Please note that other browsers may use similar tools.

Please note that any emails you receive from us may contain cookies or similar technologies to help us to see if recipients have opened an email and understand how recipients have interacted with it. Once you click on an email that contains a cookie, your contact information may subsequently be cross-referenced to the source email and/or the relevant cookie. If you have enabled images, cookies may be set on your computer or mobile device. Cookies will also be set if you click on any link within the email.
If you do not wish to accept cookies from any one of our emails, simply close the email before downloading any images or clicking on any links. You can also set your browser to restrict cookies or to reject them entirely. These settings will apply to all cookies whether included on websites or in emails.
In some instances, depending on your email or browser settings, cookies in an email may be automatically accepted (for example, when you've added an email address to your address book or safe senders list). Please refer to your email browser or device instructions for more information on this.

We may update our Cookie Notice from time to time. This might be for a number of reasons, such as to reflect a change in the law or to accommodate a change in our business practices and the way we use cookies. We recommend that you check here periodically for any changes to our Cookie Notice.

Version: 3.5
Last Updated: 24 January 2025

The table below sets out more information about the individual cookies we may use on our website and the purposes for which they are used: