Howdens - Bacup

14 days ago

Washer broke took 4 weeks to sort from…

Washer broke still under warranty took 4 weeks to sort from start to finish worse experience ever wouldn’t recommend at all

Abi

2 months ago

Fantastically friendly staff at the…

Fantastically friendly staff at the Bacup store - Go above and beyond to help with my very out there requests- always a pleasure to do business at the Bacup Howdens ⭐⭐⭐⭐⭐

Rick

2 months ago

Very poor experience with Howdens…

Very poor experience with Howdens Bacup. I called the Store Manager and Customer Services twice, neither returned my call. The Deputy Manager, Shelly said that trying to resolve my issue had cost them! I explained that it has actually cost me nearly £6000 for their mistakes and for a kitchen that I had to compromise on. Some doors were missing, which took days to be delivered, the wrong colour flooring, work surface and doors were sent. Howdens said that I had chosen white cupboard doors for the top but sent a mixture of white and sandstone , I have photos. The designer Chris accused me of not paying a bill, he was actually calling the wrong number for payment, I have evidence that as soon as I was contacted on the correct number I paid. I was also concerned that he had been leaving messages for me on someone else's phone ! There were other issues but all in all a very stressful and poor experience

Tania Demir

4 months ago

Amazing kitchen designer and service

We were in the market for a kitchen and had a quite poor time with other businesses and extortionate prices. Chris at Howdens in Bacup honestly exceeded all expectations. We were practically speechless with the near £11k he shaved off our other quotes with ease. Then another £2k. It could not have been more customer focused. Our experiences of other kitchen providers/designers was just terrible and we genuinely had what should be excitement turned into fear. Chris fully turned it all around. Absolutely first class. Genuinely don't go anywhere else. Chris and the squad at Howdens properly look after you. (Coffee is ace too!). Thanks so very much Chris and the team. You've made us very happy.

Brandon Lee Webb

4 months ago

Best Howdens I have shopped at

Best Howdens I have shopped at, and I have been to the majority of them burnley, Accrington, Nelson, Haslingden, Rochdale and Miles better than jjo kitchens, the new staff at bacup are great and easy to communicate with.

Matthew Johnson

4 months ago

Chris has been absolutely incredible

Chris has been absolutely incredible. He has been so helpful and gone above and beyond to make sure we got everything we wanted in our kitchen. 🤩

Emma Tweedale

5 months ago

98% 5 stars says it all

98% 5 stars says it all, great price and great service, Top man Chris, thank you for all your help!

Ivan Ryan

5 months ago

Cupboard man

We travelled a long way to the bacup branch of Howdens and it was worth the trip, Chris was extremely helpful in planning and organising our project, the warehouse staff were great too, actually loaded the van for us, would highly recommend, if he’s not too busy deal with Chris he knows his stuff.

Michael Bundell

5 months ago

Howdens Bacup Branch ⭐⭐⭐⭐⭐

The Bacup Branch of Howdens has really friendly & helpful staff, so its a pleasure to bob in and pick up some Propper Bargain deals on everything from screws to tools an even full kitchens ⭐⭐⭐⭐⭐

Rick

5 months ago

Always get good service.if going for a…

Always get good service.if going for a length of skirting.or a full kitchen, treated the same.

michael ashworth

6 months ago

Great please to shop

The new staff at bacup Howdens are incredible compared to the other local Howdens I have been to them all locally, even Jjo's and other joinery/kitchen an bedroom suppliers, I was once dealing with the haslingden Howdens, then i went to the bacup one because i got told they always have decent stock in. Yeah they wasn't wrong the warehouse man was fast efficient and not only that he was polite and knew his products, the staff in the offices and the counter very welcoming, polite and they are a great team seems like a family thats when you know where you want your money to go to !!I have already swapped my account over to the bacup one! Ready for the big SALE!

Matthew Johnson

6 months ago

It works at a good price

It works at a good price

Mr Stephen Robinson

8 months ago

In stock good price quick service

In stock good price quick service

andrew

8 months ago

Beautiful bedroom designed by Chris Wilcock (Howdens Bacup)

Howdens are new to bedrooms and they are certainly onto a winner. We offer a special thanks to Chris Wilcock who designed the bedroom and saw it through to completion. Chris has a warm and friendly personality and is a true professional. He patiently made many adjustments until the final design was to our satisfaction. His advice and guidance along the way was very much appreciated. The quality of the wardrobes, drawers and cupboards is excellent. The range of units and choice of colours are plentiful. We chose Halesworth in navy with a gold behind the TV unit. The overall effect is stunning. The fitters were AK Kitchen Projects who did an outstanding job. Thanks again Chris we can highly recommend your designs.

Jan West

8 months ago

Great service from Chris!

Chris went above and beyond to make the whole process of buying a kitchen as easy and enjoyable as possible. He talked me through everything and presented me with three designs at three different price points within a few days of coming to measure up. Can't fault the customer service one bit!

Thomas White