Howdens - Blackpool

8 days ago

Great staff

Great staff. Very helpful

darren hodkinson

16 days ago

Warped Worktops and Poor Aftersales

We were visited by Rosie in August 2024, who measured up and designed a new kitchen. We visited store to finalise the plans. We were told that we would receive the plans once we had paid the deposit, but, to date, and despite asking multiple times, we have never received the plans. When Rosie visited us at home she brought a business card of Daniel Smith - DGS Joinery and recommended him. We asked Dan around and agreed a price and start date with him. Dan and his team worked hard and professionally, though Dan seemed to be mostly project managing. The team all were dressed in Howdens branded clothing. There were snagging issues, which we raised with Dan immediately, and there have been fitting issues causing problems. It's been difficult to get Dan back, but most issues have been resolved. However, a major issue is that the joins in the worktops are really rough and unsightly, and this is unresolved. This was reported to Dan straight away and he said he needed to come back with a special tool to tighten up the joins. This took him sometime to do and, after using the special tool, there was no improvement. Dan said he would go back to Howdens as the worktops must be warped, but he never did go back to them. After chasing Dan for some time, I visited Howdens myself at the end of January. I made it a 'friendly' visit- I wasn't rude at all. Lindy took notes and said she would come back to me. Two weeks later I hadn't heard anything, so I sent a gentle email saying I was disappointed that they hadn't responded. I said I would find an independent fitter to come and look at the worktops. Lindy then replied to say they would send their own independent fitter to look and he came out a few days later. He said that the worktops were warped, but thought the fitter could have done a better job. Howdens have since responded to say their quality department will not do anything about this as the fitter should have raised an issue at the time. Howdens say that the worktop is warped 'now', but say that's due to poor fitting. By the fitter they recommended. The worktop is under a 1 year guarantee, but they are simply not interested as they are blaming the fitter. So, now I am stuck between a fitter and Howdens. My issue is that Howdens recommended this fitter specifically, even bringing his business card to my home. The fitter that Howdens recommended and his team all wore Howdens branded workwear (though Howden's just say this is just free promotional merchandise). It feels like I've been scammed with an offer of a guarantee that they won't honour as they are blaming the fitter. My only option now is to find my own independent fitter and take legal advice. It's very upsetting and frustrating and I would strongly advise anyone NOT to use Howdens and more specifically, avoid their worktops because they are absolutely awful quality.

Sarah

18 days ago

The staff where great for me and help a…

The staff where great for me and help a lot with sorting out the kitchen that I needed

ROBERT CHILCOTT

21 days ago

Very efficient

Very efficient

darren leach

25 days ago

Don't bother with wren or wicks.

Howdens everytime for me and my customers, if you wanna shop about your just wasting your own time...... product range, staff knowledge, unbeatable prices, as well as a friendly smile everytime you go in. Great experience to use this branch for your kitchen needs.....

Phillip Speakman

a month ago

All round great service and price

The kitchen designer/consultant, Nathan, really knew his products. His advice was sound and the design he came up with was perfect for us, needed very few tweeks. The products came in at a very good price and everything was delivered on time.

Paula Chew

2 months ago

Highly recommended.

I was very impressed with the customer service and care that Lindy and Lauren gave to us. Due to an incompetent kitchen fitter we endured endless issues. Lauren came out to our house and rectified the probelms we had. She slso went above and beyond and got us a kitchen fitter that would be able to do our kitchen to the correct standard. Both Lindy and Lauren were very knowledgeable and extremely helpful. Good these days to experience such fantastic customer care and compassion. Howdens Blackpool I would highly recommend. Helen Townsend

Helen Townsend

3 months ago

Lauren has provided exceptional…

Lauren has provided exceptional customer service and support. I would highly recommend Howdens in Bispham. I would definitely use Howdens again. If all customer service was as good as Lauren’s, what a world 🌍 this would be! Thank you for helping sort my mums kitchen! Lou

Mrs Louise Wilde

4 months ago

Very helpful people at my local branch

Very helpful people at my local branch always look after me

MARK ANTHONY BROADHURST

4 months ago

The excelent helpful service from all…

The excelent helpful service from all the staff and a very knowledgeable obout there products are impressive at mowbray drive nothing is too much trouble or any problem they help this is my go too depot definately

Kevin Butler

4 months ago

Amazing service from start to finish

Amazing service from start to finish. Wonderful design. Attentive customer support. Solved all my design requirements. Couldn't ask for more.

Anonymous

7 months ago

Perfect easy experience , no hard sell just helpful

Very easy to arrange home visit to measure and assess our needs to design kitchen. A couple of days later design meeting , they definitely listened and designed perfect kitchen. Friendly , helpful informative couldn’t fault

Mr Bradley

8 months ago

Great price

Great price

M & CA COWLING

11 months ago

Brilliant customer service

Brilliant customer service From ordering to collection Everything went smoothly

TH

a year ago

Great product knowledge

Great product knowledge. Fantastic service. Nothing is to much for these guys.

Mr Terry Hammond