Howdens - Herne Bay

7 days ago

Very disappointed with their Lamona downdraught induction hob

I am very disappointed with their Lamona LAM9501 induction hob with an integrated downdraught extractor installed by and bought from Howdens Whitstable CT5 3RA along with a whole set of kitchen units last month. The instruction manual which doubles up as an installation manual and came with the induction hob is OUT-OF-DATE, and does not include the diagram for the re-circulation configuration; it only has the diagram for extraction air configuration (for cleaned fume exhausted outside the house). So when their fitter did the installation for me, he simply left the re-circulation kit in the box without fitting it. It wasn’t until an error code appeared on the hob panel then I realised that it wasn’t right. By that time I had already taken the kit back to Howdens Whitstable. I only found out that the kit wasn’t installed as per the EXTRA printouts I received from Howdens on Broad Oak Road Howdens Canterbury when I went there to ask. I had to go back to Howdens Whitstable to retrieve the kit for subsequent installation. Then I was left with the metal grease filter and a box of pre-cut carbon filters which I had no idea where they should go in the hob. The instruction manual does not have a detailed diagram showing where these should go at all. All I found in the manual about the metal grease filter is: ‘To remove the filter, lift up the fan cover and LIFT THE U-SHAPED STAINLESS STEEL VENTILATION PLATE in the suction opening upwards to remove it from the fan’, but there is no REMOVABLE U-SHAPED STAINLESS STEEL VENTILATION PLATE I can find and lift at all. So I went to Howdens Whitstable to ask the kitchen designer who took my order. When I pointed to something in one of the drawings that it looked like a U-shaped ventilation plate which I don’t have, he argued with me that it looked to him a C-SHAPED component… he then complained that he wasn’t a product manager or designer so he didn’t know. At no time I blamed him for not knowing where the metal grease filter went. I understand fully that he was only a kitchen designer. He said all he could do was to ring up his product department and asked. He did so, but again we were getting nowhere from his colleague over the phone. He insisted that the stainless steel edge around the fan opening of my hob IS the U-SHAPED VENTILATION PLATE, and that I need to try to lift it up. I was getting nowhere. I went home and looked again. There is no U-SHAPED ventilation plate inside the fan compartment, which I can lift up -everything is screwed in. This is a hob which has cost me over a grand and this is a complete shambles. The instruction manual is inadequate and out-of-date, and the fitter didn’t get the info he needed to do the installation correctly and the Howdens shop staff was defensive. Do NOT buy from them their LAMONA induction hob with integrated downdraught extractor. Had I known what a shambles it was I would have bought a BOSCH one instead. Woeful.

Winnie Joseph

9 days ago

Always great to deal with a brilliant…

Always great to deal with a brilliant team

JOHN CHRISTOPHER DADSWELL

19 days ago

Excellent

Staff are always friendly and attentive. Nothing fazes them. Great selection of stock readily available at fantastic prices.

Sheldon Cooper

a month ago

very helpful and friendly staff

very helpful and friendly staff

Angus McAngus

a month ago

Quick delivery

Quick delivery, biscuits and coffee

Ron Barker

a month ago

Friendly staff

Friendly staff, very helpful in my purchase with advice etc. recommend Howdens herne bay!

Jason Woolner

a month ago

Great price and always in stock👍🏼

Great price and always in stock👍🏼

Ian Hayward

a month ago

Great team

Great team. I order two wrong size doors. Went in and ask for them to be swooped. New doors delivered and the others taken. No problem. Great service.

LEE CATTELL

2 months ago

Herne Bay Howdens

What can I say excellent service at Herne bay Howdens. Clio did a great job for one of my customers at finding the product they required thanks guys 👍😊

WRIGHT HOME RENOVATIONS

3 months ago

Excellent and Outstanding Service Howdens Herne Bay

Howdens at Herne Bay everyone so helpful, professional, friendly and nothing is too much trouble. Thank you to Ben, Keira and Chloe for all their help and Ben you have been fantastic in sorting our doors for us. Would definitely recommend this branch of Howdens.

Debbie Cattell

3 months ago

No problems

No problems

Gary hicks

3 months ago

Only a small business but I always…

Only a small business but I always receive best price and first class service very time thanks to all involved at herne bay store

Philip Liston

3 months ago

Skirting board

Extremely polite & helpful staff.

Trevor B

4 months ago

Great

Excellent trouble free service

stephen

5 months ago

Service with a smile and nothing too much trouble

Service with a smile and nothing too much trouble👍🏻

Ian Hayward