Howdens - Worksop

4 months ago

The team were helpful and friendly

The team were helpful and friendly, nichola came out quickly and draw up a plan of my new kitchen , she also helped me decide on what features to have and gave advice. Adam arranged a prompt delivery of the kitchen. Everything went smoothly.

Nicola

6 months ago

Friendly and very helpful.

Friendly and very helpful.

jonathan exley

11 months ago

Great customer service

Great customer service

S.wood

a year ago

RIP OFF PRICE

Refitting doors for a customer, corner unit hinges need replacing, pop in the local store £39.36. bit shocked with that as the same thing is £17.00in B&Q. Really Howdens

Jonathon Eccles

a year ago

Awful service

I walked into your store to pick up 2 worktops,2 staff were on the counter, young girl and lad they did not acknowledg me or greet me, they ignored me for 10 minutes while I stood less than 2 feet from them!!!!!! In the end I turned on my heel told them they were rude and left! Disgusting!

Noble Paul

a year ago

Laminate flooring issue

My husband as fitted Howdens kitchens, flooring, skirting door etc for 20 years, he became a sole trader over 4 years and works for himself now, he always recommends Howdens for all his work. He fitted a kitchen and flooring over 2 years ago and the customer had an issue with the laminate flooring, they sent out an independent surveyor to complete an accessment on the flooring to see what and who was at fault, this was completed and they didn't remove all kick boards only where washer and dishwasher was located, the surveyor blamed this on lack of expansion, with this in mind there were 6 other kick boards they should have checked. My husband has over 26 years experience and knows how to fit the flooring and was told he was at fault, to ensure the customer was happy even thou this would costs us, offered to replace the flooring as you can imagine we were not happy. So only yesterday he went to replace the flooring knowing he was not at fault there were the expansion required. So upon the removal of the kickboards there was lots of expansion room the kitchen units were not even sat on the flooring we have photos to prove this , he then rang Howdens Chesterfield which is where he buys from now and they confirmed in there opinion he was definitely not at fault , the customer rang the customer services team and they were not interested, they said they were standing by the surveyor report and that's it , saying if you want to take further seek legal advise. This to me is not acceptable and as cost us a lot of money to do as a sole trader this is not how you should be treated we spend a lot of money with Howdens and recommend them to customers this will not be happening in future I would be happy to discuss further very unhappy with the outcome of this.

Mrs Darcy Moore

a year ago

I always use Howdens obviously.

I always use Howdens obviously. Used many different branches, but Worksop branch out strips everybody, especially Josh who works there . Nothing is never a problem even me 😂. Honestly it’s a dream to go in be made welcome sort any issues. 5 stars…..

Dean Pilson

a year ago

Absolutely Appalling After Care

We had a whole kitchen, appliances and laminate flooring from Howdens in Worksop in November 2020. The kitchen and appliances are fine, but the flooring started to chip and look really tatty after only two years of normal family use. Howdens Worksop, sent an independent floor inspector to see if the flooring was faulty, or if it was the fault of our fitter. The report came back that the fitting was at fault. It claimed that not enough expansion room had been left by the fitter and that there was pinch points. My fitter arrived today to fit a new floor (not from Howdens), and on removing the kickboards found that there was more than sufficient expansion room left and No pinch points. my fitter called our local Howdens Depot in Chesterfield and a member of staff came to my house and agreed that there was no fault with the fitting and that there had been enough expansion room left. Unfortunately customer service/complaints department completely disregarded this senior member of staff opinion and still standby the report done by the inspector in March 2023. Howdens will not Deal with this any further so have very much left me with the problem stating “if I have a problem with the inspecting findings, I should take it up with that inspector”!! I am very disappointed with the lack of service and care received from Howdens. They were not willing to discuss the matter instead are just hiding behind the report. The lack of interest, transparency and care have left me feeling that I will not use or recommend Howdens in the future. Poor Show Howdens!

Mrs Alison Humphreys

a year ago

very helpful staff

very helpful staff

Tim Lawrence

a year ago

Jobs

My experience using howdens is always a pleasurable one. Great staff , knowledgeable of products & the manager Bryan is a dream to work with.

Dean Pilson

a year ago

First class support 5 years after I bought my kitchen…

purchased a kitchen from here 5 years ago with excellance service. required a replacement part for one that had been broken. Excellence service exactly the same as when I purchased the full kitchen even though this was just a replacement part. I thank Carl in particular as my point of contact Peter

peter

a year ago

Quality products

Quality products, great staff, very helpful .

DARREN EDEN JOINERY

a year ago

The guys at Howdens Worksop are just…

The guys at Howdens Worksop are just fantastic. Helpful, patient, flexible. I cannot praise them enough. If you’re in need of a kitchen, Howdens Worksop is the place to go.

Dave

a year ago

Excellent service from all of the…

Excellent service from all of the staff. Could not fault them.

Mr Nick Barker

a year ago

Great local company that had all my…

Great local company that had all my materials etc

Justin